aman88 Account & Payment FAQ

KYC verification on aman88 requires two documents: (1) a government-issued ID — your passport, national identity card, or driver's license (front and back), and (2) proof of residence dated within the last three months — a utility bill, bank statement, or rental agreement showing your name and address. Both documents must be clearly readable and show your full name, date of birth, and residential address. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang, the address on your proof of residence must match the address you registered on your account. Documents in non-English languages are acceptable; we have tools to verify them. If documents are unclear or the address does not match your registration, we request resubmission. Verification typically completes within subject to verification for clear documents; complex cases take up to 48 hours.

If a deposit fails or a withdrawal does not complete on aman88, several outcomes are possible. For deposits: if the payment gateway declines your transaction, your bank account is not charged and your aman88 balance does not increase. Check your bank for a decline notification and retry with another payment method (e.g., switch from mobile banking to local payment or online payment). For withdrawals: if we process your withdrawal request and send funds to your bank or e-wallet, but the funds do not arrive, contact your bank or e-wallet provider to confirm receipt status. If your bank confirms the funds were not received, contact our support team at [email protected] with your withdrawal request ID. We investigate with the payment processor and usually confirm the outcome within 2-3 business days. During peak holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may take longer. Do not re-submit the same withdrawal request multiple times; this can cause duplicate charges or delays.

Football bets on aman88 are settled based on the official match result as confirmed by the league or fixture authority. For Liga 1, Piala AFF, Piala Indonesia, Premier League, and Champions League matches, we use the result announced by the relevant governing body. If a match is postponed, all bets remain open and are settled once the rescheduled match is played. If a match is cancelled or abandoned without completion, bets on that match are voided and stakes refunded. For specific markets like first goalscorer or correct score, the settlement rules displayed in-app at the time of betting apply. Goal-line technology and VAR decisions are incorporated into the official result; we settle bets according to that final decision. If you dispute a settlement, contact [email protected] within 24 hours of the match end with screenshots of your bet and the official result. We review and respond within 2 business days.

Live-dealer tables on aman88 connect you to a real dealer in a studio via live video stream. We offer blackjack, roulette, baccarat, and Dragon Tiger. You place bets using your aman88 balance; the dealer spins the wheel or deals cards in real time. Outcomes are determined by physical game equipment (cards, wheels, shoes) and are not influenced by software. You can see the action on your phone or desktop. Betting limits vary by table; we display minimum and maximum bets before you join. The video stream uses adaptive bitrate technology to work on low-bandwidth connections (2G, 3G, 4G). If your connection drops mid-game, you are logged out; your pending bets are settled according to the rules posted at that table. Payouts are instant and credited to your balance within seconds of the hand or spin result.

To protect your aman88 account, take these steps: (1) Create a strong, unique password—at least 8 characters with a mix of uppercase, lowercase, numbers, and symbols. Do not reuse passwords from other sites. (2) Enable two-factor authentication (2FA) in your account settings. After you enter your password, aman88 sends a one-time code to your email or phone; you must enter that code to log in. This prevents login even if someone obtains your password. (3) Do not share your password or 2FA codes with anyone. aman88 staff never ask for your password. (4) Log out of aman88 after each session, especially on shared devices. (5) Use a private WiFi network when depositing or withdrawing; avoid public WiFi for sensitive transactions. (6) Monitor your login history in your account settings; if you see a login you do not recognize, change your password immediately and contact [email protected]. If you suspect your account has been compromised, contact support immediately.

If you forget your password on aman88, go to the login page and click "Forgot password?". Enter your registered email address; we send you a password-reset link valid for 1 hour. Click the link, enter a new strong password, and confirm. You are then able to log in with your new password. If you do not receive the reset email within a few minutes, check your spam folder. If you cannot access your registered email, or if the reset link does not work, contact [email protected] with your username and the email address associated with your account. We verify your identity and send you a manual reset link. Do not share password-reset links with others; they grant temporary access to your account.

We at aman88 store your personal data (email, phone, ID information, address) on secure servers with encryption at rest and in transit. Data backups are maintained to ensure continuity. Your data is accessible only to aman88 staff with a legitimate business need (support, compliance, fraud investigation) and to our payment processors and identity-verification partners for transaction and KYC purposes. We do not sell your data to third parties. We retain transaction records for 7 years to comply with anti-money-laundering regulations, even if you close your account. For details, read our Privacy PolicyYou have the right to request access to your data or to request deletion, subject to legal retention requirements. Contact [email protected] to exercise these rights.

You can reach aman88 support through multiple channels: (1) In-app chat — open the aman88 app or website, tap Support, and chat with our team. Response time is typically 2-4 hours during business hours. (2) Email — send an inquiry to [email protected]. We respond within one business day. (3) For privacy or legal inquiries, contact [email protected] or [email protected] respectively. When you contact us, include your username, registered email, and a clear description of your issue. Provide transaction IDs or screenshots if relevant. Our support team logs all inquiries and tracks resolution. If you are not satisfied with the support response, you can escalate your issue to our management team; include "escalation" in your email subject line.